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Frequently Asked Questions

Clear answers about rainwater harvesting, gray water, and cistern pump repair so you can plan your project with confidence.

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How often should I service my secondary cistern pump?

We recommend an annual inspection of your secondary cistern pump. Over time, sediment can build up in the intake, or seals may wear. Regular maintenance prevents the pump from burning out during peak usage.

What is the difference between Rainwater and Gray Water?

Rainwater is collected from your roof and is relatively clean. Gray Water is wastewater from sinks, showers, and washing machines. While it requires different filtration, it is an excellent resource for sub-surface garden irrigation.

My pump is making a humming noise but not moving water. What's wrong?

This often indicates a jammed impeller or a faulty capacitor. Our technicians at our Beaverton location (12000 SW 1st St) specialize in these repairs. Turn off the power immediately and call (844) 340-6413 to prevent motor damage.

Is rainwater harvesting legal in Oregon?

Yes. Oregon has progressive rainwater harvesting laws. In most cases, you can collect any water that falls on your roof surfaces for non-potable (and sometimes potable) use.